Nord Metrics / Article

KPI Dashboard

A KPI dashboard should connect plan, fact, deviation and responsibility so the team can quickly see what needs attention.

What to include

Revenue and margin.
Orders, leads and conversion.
Quality and errors.
SLA, speed and workload.

How to make it useful

Do not start with charts. Start with the decision the report should support, then select the metrics, comparisons and comments that explain the situation.

Result

The final material should show the current status, the main driver, the risk area and the next action for the manager or team.